Refund policy
Right of withdrawal for consumers
Consumers have a statutory right of withdrawal for distance contracts. The following withdrawal instructions are the separate withdrawal policy referred to in section 8 of our Terms and Conditions.
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you other than the carrier, take possession of the goods.
If you ordered several goods in a single order that are delivered separately, the withdrawal period is fourteen days from the day on which you, or a third party designated by you other than the carrier, take possession of the last item.
To exercise your right of withdrawal, you must inform us:
OK Commerce UG (haftungsbeschränkt)
Kölner Straße 22E
51491 Overath
Germany
Email: contact@nextfilaments.com
Telephone: +49 151 51271898
of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but this is not compulsory.
To meet the withdrawal deadline, it is sufficient to send your notification of exercising the right of withdrawal before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us. We will do so without undue delay and no later than fourteen days from the day we receive your notification of withdrawal. We will use the same payment method you used for the original transaction unless expressly agreed otherwise with you. You will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day you notify us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period expires.
You bear the direct cost of returning the goods.
You are only liable for diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
– End of withdrawal instructions –
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for goods that are not prefabricated and whose production is determined by an individual choice or decision by the consumer, or that are clearly personalised to the consumer’s needs.
Merely choosing between our standard product variants, for example colour, diameter or weight, does not in itself exclude the right of withdrawal. See section 8(2) of our Terms and Conditions for details.
Model withdrawal form
If you wish to withdraw from the contract, please complete and return this form.
To:
OK Commerce UG (haftungsbeschränkt)
Kölner Straße 22E
51491 Overath
Germany
Email: contact@nextfilaments.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
_______________________________________________
Ordered on (*)/received on (*): _____________________
Order number: _____________________
Name of consumer(s): _____________________
Address of consumer(s): _____________________
Signature of consumer(s), only if this form is submitted on paper: _____________________
Date: _____________________
(*) Delete as appropriate.
Additional return information
Return address
After notifying us of withdrawal, please return the goods to:
OK Commerce UG (haftungsbeschränkt)
Kölner Straße 22E
51491 Overath
Germany
Please briefly notify us of the return by email to contact@nextfilaments.com and include the order number. This helps us identify and process your return more quickly. This request is not a condition for exercising your right of withdrawal; your statutory rights remain unaffected.
Where possible, please also return the goods in or with suitable transport packaging to prevent damage in transit. This is likewise not a condition for withdrawal.
Inspecting goods and diminished value of filament
You may inspect the goods to the extent that would be possible and permitted in a physical shop. Handling beyond that may result in a statutory obligation to compensate for diminished value if a loss in value occurs.
For filament, the following in particular go beyond simple inspection:
- opening or removing the airtight or vacuum packaging of the spool;
- loading or feeding the filament into a 3D printer or comparable device;
- extruding filament or carrying out a test print;
- cutting or otherwise taking filament for use;
- printing with or consuming some or all of the filament.
Opening the outer shipping packaging to inspect the ordered goods is not covered by this.
The right of withdrawal itself does not expire merely because filament vacuum packaging has been opened or filament has been used. Any compensation is based on the actual diminished value; opening or using the goods alone does not automatically establish a claim for the full purchase price. See section 8(3) and (4) of our Terms and Conditions for details.
Defects, transport damage and incorrect deliveries
Independently of the right of withdrawal, you have statutory rights in the event of defective goods. The provisions above on withdrawal and diminished value do not restrict these rights, which also apply if the packaging has already been opened or the filament used.
If the delivered goods are defective or damaged, or you received the wrong item, please contact contact@nextfilaments.com. We bear return shipping costs in these cases. Further information about transport damage is available in our Shipping Policy.
Exchanges
We do not offer a separate exchange procedure. The quickest way to obtain the item you want is to withdraw from the purchase or return the goods received and place a new order for the desired item.
Refunds
Reimbursement is made within the statutory period stated above using the payment method used for your order. Depending on the payment provider, bank or credit card company, the credit may take several business days. If you have not received the refund within 14 business days of our confirmation, please contact contact@nextfilaments.com.
Dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body unless participation is legally required.